AgentBuddy answers your phone, writes your quotes and chases your invoices, so you can stay on the tools.
●Starting at NZ$29 a month plus usage. No card to start.
Appliance repair technicians lose half the day to callers describing a noise their washing machine makes. AgentBuddy answers, takes the make and model, works out whether it is worth a callout, and books the visit while you are still under someone else's bench.
A caller says their fridge is warm. AgentBuddy takes the brand, model and age, asks whether the light comes on, and books a diagnostic visit with the right parts noted against the job.
A customer wants to know if a nine year old dryer is worth fixing. AgentBuddy gives them your standard callout fee and your rule of thumb, then books the visit or lets them walk without wasting your time.
The element you ordered lands three weeks after the first visit. AgentBuddy rings the customer, rebooks the return trip and reminds them the morning of.
Yes. You set the rules, so a leaking washing machine or a dead freezer full of food gets flagged as urgent while a noisy dishwasher goes into the normal queue.
It asks for it explicitly, reads it back to the caller, and puts it on the job before you arrive, so you turn up with the right parts more often.
It quotes the callout fee you give it and will not go outside the pricing range you set. Anything unusual comes back to you rather than being guessed at.
AgentBuddy introduces itself as your assistant and never pretends to be you. Most callers care that someone picked up and booked them in. If a caller asks for you directly it takes a message or puts them through, depending on the rule you set.
It says so rather than guessing, takes the details and passes the question to you. You give it a pricing range it is not allowed to quote outside, so it cannot commit you to a number you would not have given yourself.
No. You keep your number and forward it to AgentBuddy, either all the time or only when you do not pick up. You can turn forwarding off whenever you want, and calls come straight back to your phone.
AgentBuddy starts at NZ$29 a month plus 25 cents for each customer conversation it handles. You pay for conversations that actually happen, so a quiet week costs less than a flat-out one.
Most appliance repair technicians working on their own land between NZ$45 and NZ$130 a month once usage is counted.
Several vans and a steady stream of callers usually sits between NZ$150 and NZ$400 a month.
You choose a monthly ceiling. AgentBuddy stops taking new conversations once it is reached, so the bill cannot run away on you.
No setup fee, and no card needed to start.
Every appliance repair technician deals with the phone somehow. This is how the usual options stack up.
| Letting it ring out | Free | Most callers do not leave a message. The ones who do have usually rung the next appliance repair technician on the list first. |
|---|---|---|
| A phone answering service | Per call | Takes a message and passes it on. It cannot quote your work, book into your calendar or chase an unpaid invoice. |
| A part-time receptionist | Wages, plus holidays | Covers office hours. The 9pm call still reaches nobody, and you carry the cost in a quiet month. |
| AgentBuddy | From NZ$29 a month | Answers day or night, books the job, sends the quote and follows up on the money, in your name and your rules. |
We book them late afternoon or after five, because you are on a job all day.
The jobs you take, the ones you turn down, roughly what you charge, and what should happen when someone rings after hours.
It answers as your business, in the name you chose, working to the rules you gave it. Live by the end of this call.
A fortnight later we go through calls it actually handled and tighten anything that reads wrong.
One more round on whatever the first month turned up. After that it just runs.
Leave your details and we will get you set up with founding pricing.
Join the New Zealand appliance repair technicians letting AgentBuddy answer the phones, quote the jobs and chase the money.
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AgentBuddy